Privacy disclaimer

Privacy Policy Toerisme Oostende vzw

Version 0.3

This page was last adapted on 26/04/2018.


Toerisme Oostende vzw is the organisation that provides the full range of tourism services in Ostend. It intervenes in every phase of the customer journey to the City by the Sea: attracting new visitors, welcoming these visitors, organising events and monitoring their success through evaluation. We aim to produce fun events, create amazing experiences and sufficiently capitalise on current trends. We are aware that you place your trust in us and we therefore think it is our responsibility to protect your privacy. On this page, we inform you which data we collect, why we collect them and how we use them to improve your user experience. You will better understand how we work as a result.

Toerisme Oostende vzw respects the privacy of all the users of its website and ensures that the personal information you provide to us is treated confidentially.

How we use the collected data

1. Why do we collect data?

We like to send you current and relevant newsletters to ensure we are doing our job optimally and always inform you about fun events. We can provide you with tailor-made information based on your detailed preferences. We request all the relevant contact details when people participate in competitions to inform the winner. Should you require further information about this, you can always check the competition rules.

2. Which data do we collect?

We may store messages when you send us an e-mail or other messages. We may sometimes request your personal information as it is relevant for the situation. This allows us to process your questions and reply to your requests. The data are stored on our own secure servers at Toerisme Oostende vzw or on the servers of a third party. We will not combine these data with other personal information we have.

We collect:

  • data pertaining to your behaviour on the website to offer you a more personalised service
  • contact details: e-mail address, name, date of birth, phone number and postal address
  • behavioural data on the website
  • company data, including the number of employees, job title of the employee
  • information about the device you used to access

3. Cookies

We collect data for research purposes to gain a better insight into our customers and be able to tailor our services accordingly.

Our website uses “cookies” (small text files that are stored on your computer) to analyse how you use the website. The information generated by the cookies about how you use the website may be transferred to the secure servers of Toerisme Oostende vzw or the servers of a third party. We use this information to keep track of how you use the website, to draw up reports about website activity and offer other services pertaining to website activity and internet use.

By default most browsers accept cookies but you can change the settings to refuse all cookies or to indicate when a cookie is sent. Please note that some functions and services may not work as they should if cookies were disabled in your browser, both on our and other websites.

4. Purposes

We do not collect or use information for other purposes than the purposes set out in this privacy policy unless we receive prior permission from you for this. This data is used:

  • for personalised marketing
  • to inform you about new, future actions and promotions
  • to answer your questions more quickly
  • to establish a connection with other social networks
  • to conduct audience research
  • to inform you of upcoming events or new information

5. Third parties

This information may be shared with a third party. We only do this in the framework of the regular activities of Toerisme Oostende vzw. The processing and storage of this information is determined in close consultation between both parties. In some cases, the information may also be shared in-house. Our employees and all the parties we work with must respect the confidentiality of your information.

6. Authorities

We may share personal information, including the content of your communication to:

  • to notify the authorities about certain elements in the personal information you provided
  • to detect fraud
  • to reply to legal proceedings, including law enforcement.

7. Children

We store information that is needed to identify the child for specific child-oriented activities. This include the child’s name, the address and phone number of the (grand)parents, custodians or supervisors. This information is stored for up to one year after the event to facilitate new registrations.

8. Changes

This privacy statement is geared to the use of and the possibilities of our site. Any adaptations and/or modifications of this website may give rise to modifications of this privacy statement. That is why we recommend that you regularly review this privacy statement.

9. Choices regarding personal information

We offer all our visitors the opportunity to review, modify or delete all personal information they provided us at one time.

10. Adapt/unsubscribe newsletter

You can find the unsubscribe link at the bottom of every mailing. Your status will be immediately changed to unsubscribed and your choice is final. Should you not find this link, then simply reply to the mail to unsubscribe. Your status will then be manually modified. This may take up to two business days.

11. Adapt/unsubscribe communication

Kindly contact us if you wish to adapt your personal information or wish to have it deleted from our databases. You can find our contact details below.

12. Questions and feedback

We regularly check our compliance with this privacy policy. Kindly contact us with any questions you have about this privacy policy at:

Toerisme Oostende vzw
Monacoplein 2    
+ 32 (0)59 70 11 99